Advice Centres

Account3

Account3 is a training and development agency, also providing advice on welfare benefits, housing and debt for Tower Hamlets residents. Attend drop-in or phone for appointment. Drop-in sessions at:

Account3: Friday, 10am–12pm
Old Ford Housing Association, Bow: Wednesday, 10am–12pm.
Idea Store Bow: Friday, 2pm–4pm

Family Law Clinic
Account3: Tuesday, 6pm–8pm – confidential advice and assistance on most family law matters including domestic violence. The Clinic is free and is intended for people who are vulnerable and of limited means.

Family Law Clinic leaflet

✓ Drop in sessions ✓ Appointments ✓ Evening Sessions ✓ Telephone Advice ✓ Email / Skype ✓ Outreach Sessions

Address 3 Birkbeck Street, Bethnal Green, London, E2 6JY
Tel 020 7739 7720
Email admin@account3.org.uk
Website www.account3.org.uk


Age UK East London

Age UK helps those 50+ and their carers with welfare benefits, housing, social care, health & disability, utility & keeping warm, travel and consumer issues.
Open Monday–Friday, 9.30am–1pm and 1.45pm–4pm for bookings and information.

✓ Appointments ✓ Telephone Advice ✓ Email ✓ Home visits

Address 82 Russia Lane, London, E2 9LU
Tel 020 8981 7124
Email info@ageukeastlondon.org.uk
Website www.ageukeastlondon.org.uk


APASENTH

Information and advice to disabled people over 18 and living in Tower Hamlets. Specialised in PIP, DLA, Attendance Allowance, Employment and Support Allowance, Carers Allowance and other disability related benefits. Advice available in English, Bengali and Hindi. Drop-in sessions – Monday–Thursday, 10am–12.30pm.

✓ Drop in sessions ✓ Appointments ✓ Telephone Advice

Address Carmine Wharf, 30 Copenhagen Place, London, E14 7FF
Tel 020 7001 2272
Email information.advice@apasenth.org.uk
Website www.apasenth.org.uk


Bangladeshi Youth Movement (BYM)

Benefits, form filling, housing, homelessness, employment, debt & money advice, family matters, domestic violence, education & training, health, housing lease-holder service, nationality and immigration services (level 1), general advice and information.
Drop in advice sessions: Monday, 10am–1pm and 2pm–4pm, Wednesday, 10am–1pm and Thursday, 2pm–4pm. Telephone advice Thursday, 2pm–4pm.

✓ Drop in sessions ✓ Appointments ✓ Telephone Advice ✓ Email / Skype ✓ Outreach Sessions

Address 21-23 Henriques Street, London, E1 1NB
Tel 020 7488 1831
Email admin@bym.org.uk
Website www.bym.org.uk


Bromley By Bow Centre

Advice on welfare benefits, housing and debt problems provided at the centre and at outreach centres in the local area. Drop in advice sessions Mondays, Wednesdays and Fridays, 9.30am – 12:30pm. Make an appointment by contacting the Advice Team on: 020 8709 9757.

✓ Drop in sessions ✓ Appointments

Address St Leonard’s Street, London E3 3BT
Tel 020 8709 9757
Website www.bbbc.org.uk


The Carers Centre

Provides advice, information, assessment and advocacy service to carers of adults living in Tower Hamlets including health & social care, housing, welfare benefits, respite breaks and community care services. Drop in or phone/email to book appointment Monday–Thursday, 9am–5pm and Friday, 9am–4.45pm.

Address 21 Brayford Square, London, E1 0SG
Tel 020 7790 1765
Email enquiries@carerscentretowerhamlets.org.uk
Website www.carerscentretowerhamlets.org.uk

✓ Drop in sessions ✓ Appointments ✓ Telephone Advice ✓ Email / Skype ✓ Outreach Sessions


Citizens Advice Bureau (Whitechapel)

Advice sessions: Monday-Wednesday, 9:30am–5:00pm – due to high demand please arrive early. Appointments for specialist Benefit & Employment cases booked following an initial assessment at drop-in sessions. Also can be booked by calling telephone advice line 0344 826 9699, Monday–Friday, 10am–5pm.

CAB service leaflet 2017

Address 32 Greatorex Street, London, E1 5NP
Tel 020 7247 1050
Advice line 0344 826 9699
Email towerhamlets@eastendcab.org.uk
Website www.eastendcab.org.uk

✓ Drop in sessions ✓ Appointments ✓ Evening Sessions ✓ Telephone Advice


Island Advice Centre

Advice (to specialist level) in welfare benefits, housing and debt for residents of Tower Hamlets only. Attend drop-in session or phone to book an appointment. Drop-in sessions about Benefits and general advice, Wednesday 10am–12pm; Debt and Housing, Friday 10am–12pm. Telephone advice Monday, Tuesday, Thursday 10am–12pm.

Address Island House, Roserton Street, E14 3PG
Advice Line 020 7987 9379
Email admin@island-advice.org.uk
Website www.island-advice.org.uk

✓ Drop in sessions ✓ Appointments ✓ Evening Sessions ✓ Email / Skype


Legal Advice Centre

Specialist level advice on welfare benefits by drop-in sessions: Monday and Wednesday 10am–12pm. Evening drop-in sessions for debt, general litigation, consumer, small claims and housing – Monday, Tuesday and Wednesday 5:30pm and Thursday 6:30pm. Employment/Housing/Education advice by appointment. For drop-in sessions please arrive when the doors open, as the session will close as soon as the Centre is full.

To book an appointment for education or employment law, please email or call. Details below.

Address University House, 104 Roman Road, E2 0RN
Tel 020 8980 4205
Email advice@legaladvicecentre.london
Website www.legaladvicecentre.org.uk

✓ Drop in sessions ✓ Appointments ✓ Telephone Advice ✓ Email / Skype ✓ Outreach Sessions


Limehouse Project

General advice and specialist welfare benefits advice for residents of Tower Hamlets only. Telephone advice – Monday to Thursday 2pm–5pm, phone 020 7538 0075 to book appointment. Drop-in sessions Monday & Wednesday (9:30am – 1pm) at Harford Street Multi Centre, 1st Floor, 115 Harford Street, London E1 4FS. Tuesday (9:30am – 12:30pm) at Unit 2, St Anne Street, E14 7HG.

Languages: Bengali, Urdu, Hindi and Arabic.

Address 791-791 Commercial Road, Unit 2, St Anne Street, London, E14 7HG
Tel 020 7538 0075
Email info@limehouseproject.org.uk
Website www.limehouseproject.org.uk

✓ Drop in sessions ✓ Appointments ✓ Telephone Advice ✓ Email / Skype ✓ Outreach


Mind in Tower Hamlets and Newham

Welfare and benefit support and advice for those with mental health needs. Appointments only. Opening times: Monday – Friday, 10am–5pm.

Address Open House, 13 Whitethorn Street, Bow, London E3 4DA
Tel 020 7510 1081
Email info@mithn.org.uk
Website www.mithn.org.uk

✓ Drop in sessions ✓ Appointments ✓ Telephone Advice ✓ Email / Skype ✓ Outreach Sessions


Ocean Somali Community Association

Ocean Somali Community Association (OSCA) provides advice, guidance and information to the Somali community in East End.
This includes welfare advice, skills training and access to jobs.

✓ Drop in sessions ✓ Appointments ✓ Telephone Advice ✓ Email / Skype ✓ Outreach Sessions

Address Concordia Centre, 420-421 Burdett Road, London, E3 4AA
Tel 020 7987 5833
Email info@oceansomali.org.uk
Website www.oceansomali.org.uk


Positive East

Service available to those who either access their HIV care or live in East London. Advice on welfare benefits, HIV testing, counselling and peer support, help with returning to work and education. Recently diagnosed courses, gym and internet café. Telephone advice Monday – Friday, 10am–4pm.

✓ Drop in sessions ✓ Appointments ✓ Evening Sessions ✓ Telephone Advice ✓ Email / Skype ✓ Outreach Sessions

Address 159 Mile End Road, London, E1 4AQ
Tel 020 7791 2855
Email talktome@positiveeast.org.uk
Website www.positiveeast.org.uk


Praxis Community Projects

Pan-London advice and support for both new & settled migrants. (Praxis is a migrant rights organisation and our services are only available to migrants). Generalist advice on welfare benefits, housing & homelessness, debt, community care, asylum support. Specialist advice (OISC level 2) on immigration.

Telephone advice: Wednesdays, 2pm–4pm
Generalist drop-in advice for Tower Hamlets residents only: Thursdays, 10am-12:30pm
Pan-London immigration advice drop-in: Fridays, 10am-12:30pm
Pre-booking essential – book in advance for one-to-one advice with an immigration advisor.
Can be booked up to a month in advance in person or by phone: 020 7729 7985

✓ Drop in sessions ✓ Appointments ✓ Telephone Advice ✓ Email ✓ Outreach Sessions

Address Pott Street, London, E2 0EF
Tel 020 7729 7985
Advice Line 020 7749 7608
Email advice@praxis.org.uk
Website www.praxis.org.uk

 


St. Hilda’s East Community Centre

General advice on welfare benefits, housing and debt for residents of Tower Hamlets only.
Appointments only: Monday, Tuesday and Wednesday 10am–12pm.
Telephone advice: Monday, Tuesday, Wednesday and Thursday 1pm–3pm.
Drop-in benefit advice session: Thursday 10am–12pm and 5pm–7pm.

✓ Drop in sessions ✓ Appointments ✓ Telephone Advice

Address 18 Club Row, London, E2 7EY
Tel 020 7739 8066
Email mail@sthildas.org.uk
Website www.sthildas.org.uk


St. Peters Bengali Association

Free, confidential advice with casework; benefits, housing and consumer advice for residents of Tower Hamlets only. Drop-in sessions:

Main office: Monday, Tuesday and Thursday 10am–1pm. Appointments:
Rushmead One Stop Shop: Wednesday 10am–1pm
Watney Market One Stop Shop: 9.30am–12.30pm.
To book an appointment, please call 020 3487 0440 or 07900 852240.

✓ Drop in sessions ✓ Appointments ✓ Telephone Advice ✓ Outreach Sessions

Address Minerva Community Centre, 10 Minerva Street, E2 9EH
Tel 020 3487 0440
Email Muhammad.Mustaquim@stpetersba.co.uk
Website www.stpeter.itxll.com


Stifford Centre

Address 2-6 Cressy Place, London, E1 3JG
Tel 020 7790 3632
Email info@stifford.org.uk
Website www.stifford.org.uk


Tower Hamlets Health & Advice Links Project (THAAL)

This consortium is led by Social Action for Health who work in partnership with local advice agencies Limehouse Project, Bromley by Bow Centre, Island Advice Centre and Citizens Advice Bureau to deliver social welfare advice within 17 GP Practices across Tower Hamlets.

All appointments are booked with the GP practices directly; please see attached the service leaflet.

THHAL Service by Network 2016-17


Tower Hamlets Law Centre

Specialist legal advice on welfare benefits (for people who live in Tower Hamlets), immigration, and housing (for people who live or work in Tower Hamlets and surrounding boroughs). Drop in or phone to book an appointment 10am–1pm; 2pm–4pm Monday to Friday.

✓ Drop in sessions ✓ Appointments

Address Unit 1, St Anne’s Street, off 789 Commercial Road, London, E14 7HG
Tel 0207 538 4909
Email info@thlc.co.uk
Website www.thlc.co.uk


Toynbee Hall

Legal Advice; Employment, Housing, Debt, Consumer, Immigration, Family and Civil Litigation. Specialist Debt Advice and Money Management. Macmillan Welfare Rights Advice. Generalist Advice for those who live, work or study in the City Square Mile.

Attend office, phone or email Monday–Friday 10am–4pm, to complete an Initial Assessment to access advice services.

✓ Drop in sessions ✓ Appointments ✓ Telephone Advice ✓ Email

Address The Community Centre, 52 Old Castle Street, London, E1 7AJ
Tel 020 7392 2953
Email advice@toynbeehall.org.uk 
Website www.toynbeehall.org.uk


Wapping Bangladesh Association

Mostly Bangladeshi service users, but open for all. Advice and general help including case work on benefits, housing and utility bills for the residents of Tower Hamlets only. Drop-in sessions Monday 2pm–5pm, Tuesday 10am–5 pm, Friday 12pm–5pm. Appointments Wednesday 10am–1pm, Thursday 10am–5pm.

✓ Drop in sessions ✓ Appointments

Address 1st Floor, Wapping Youth Club, Tench Street, London, E1W 2QD
Tel 020 7702 1708
Email wappingba@hotmail.com
Website www.wappingbangladeshassociation.org.uk/