It is important to check that you are getting all the benefits or tax credits you are entitled to and challenge any decisions that you feel are unfair. The benefits system is currently going through massive changes which may affect your entitlements (welfare reform). Trying to claim the correct benefits can be challenging and frustrating. The information below includes details of local advice agencies, national websites and telephone helplines. If benefit has been refused, lengthy delays have occurred and you need specialist help, there are expert benefit advisors in Tower Hamlets that can help you.
Self Help and National Benefits Advice
Citizens Advice website also provides information and factsheets on benefit issues.
Benefits guides and information, on line claims and claim forms
Tax credit information and claims
Helpline: 0844 856 9912
Disability Benefits Information
Local Benefits Advice
All the advice centres listed on this website provide advice on benefits and are knowledgeable about the problems that claimants face. They can help you to check what you are entitled to, assist you in making a claim and deal with general problems with entitlement and payments.
Specialist Benefit Advisors
There are a number of free specialists in Tower Hamlets that can assist you with problems, information, advice and legal help on complex benefit problems. This includes benefit reconsiderations and appeals, representation, dealing with delays in payments for benefits. The following agencies currently employ specialist benefit advisors.
Island Advice Centre
Tower Hamlets Law Centre
Legal Advice Centre
Come to a drop-in session.
Address: University House, 104 Roman Road, E2
Tel: 020 8980 2205
Citizens Advice Bureau
Address: 32 Greatorex Street, E1 5NP
Tel: 0207 247 1050
Advice Line: 03444 111 444
Welfare Benefit cases can be booked following an initial assessment interview at these drop-in sessions on Mondays and Wednesdays at 9:30am – operated on a first come, first served basis. Alternatively you can call the telephone advice line.
You can attend a drop-in session or phone to discuss your problem.
Tel: 020 7538 0075
Attend office, phone or email Monday–Friday 10am–4pm, to complete an Initial Assessment to access advice services.