Housing Advice

Whether you need help to deal with problems with your landlord or want to avoid losing your home, there is a range of free, confidential and independent advice on housing rights and responsibilities. The information below includes details of local advice agencies, national websites and telephone helplines that may be able to assist. There are also a number of generalist advice agencies in Tower Hamlets who provide free, information and advice on housing issues agencies listed work to the Advice Quality Standards.

Self Help and National Housing Advice


Shelter, the national housing and homelessness charity provides information and advice on a range of housing problems. Call Shelter’s free housing advice helpline on 0808 800 4444. Shelter’s helpline is open 8am–8pm on weekdays and 9am–5pm on weekends. There is also lots of useful information on their website including sample letters to adapt, factsheets and advice guides to download, and easy-to-use checker tools to help you work out your rights and understand your options.
Website: http://england.shelter.org.uk/get_advice
Helpline: 0808 800 4444

London Borough of Tower Hamlets Housing Options Service

The Council’s Homeless and Housing Advice Service offers advice and assistance on housing options that might be available if you are being threatened with homelessness.
Address: Albert Jacob House, 62 Roman Road E2 0PG
Tel: 020 7364 7474
Email: homeless@towerhamlets.gov.uk
Website: www.towerhamlets.gov.uk

Local Housing Advice

There are a number of free specialist and generalist advice agencies in Tower Hamlets that can assist you with housing problems.

Specialist Housing Advisors provide information, advice and legal help on complex housing problems. This includes rent and mortgage arrears, tenants’ rights and responsibilities, transfer requests, homelessness, disrepair, possession, warrants, landlord/tenant disputes and arbitration applications. The following agencies currently employ specialist housing advisors and solicitors.

Island Advice Centre

You can book an appointment to see a housing advisor, ring the telephone advice line or come to a drop-in advice session on Friday between 10am-12 noon.

Address: Island House, Roserton Street, E14 3PG
Tel: 020 7987 9379
Email: admin@island-advice.org.uk
Website: http://www.island-advice.org.uk

Tower Hamlets Law Centre

You can book an appointment to see a housing advisor or drop-in evening advice sessions on alternate Monday evenings 6.30pm to 8pm.

Address: St Anne Street, Unit 1, off 789 Commercial Road, E14 7HG
Tel: 020 7538 4909
Email: info@thlc.co.uk
Website: www.thlc.co.uk

Stifford Centre

You can book an appointment to see a housing advisor.

Address: 2- 6 Cressy Place, E1 3JG
Tel: 020 7790 3632
Website: www.stifford.org.uk

Legal Advice Centre

Come to a drop-in session.

Address: University House, 104 Roman Road, E2 ORN
Tel: 020 8980 2205
Website: www.legaladvicecentre.org.uk

Tower Hamlets Citizens Advice Bureau

Address: 32 Greatorex Street, E1 5NP
Tel: 020 7247 1050
Advice Line: 0344 826 9699 (Monday-Friday, 10am-5pm)
Email: towerhamlets@eastendcab.org.uk

Drop-in sessions on Mondays, Tuesdays and Wednesdays from 9:30am, operated on a first-come, first served basis. Attend one of these sessions to be assessed for a referral by appointment to the Whitechapel Legal Advice Clinic, which is held every Tuesday evening at 6pm (by appointment only). Alternatively the service can also be accessed via our telephone advice line.

Toynbee Hall

Attend office, phone or email Monday–Friday 10am–4pm, to complete an Initial Assessment to access advice services.

Address: The Community Centre, 52 Old Castle Street, London, E1 7AJ
Tel: 020 7392 2953
Email: advice@toynbeehall.org.uk 
Website: www.toynbeehall.org.uk