Money and Debt Advice

There are lots of fee charging debt advice services but you can access free, impartial information and guidance on money matters from a number of excellent advice providers. The debt advice services can give free assistance on all debt matters such as council tax debts, court actions and credit debts. Some can offer support on money management.

Self Help and National Debt Advice Services

There are some excellent publicly funded, free, independent websites that you can use to sort out your debt problems yourself. You can do budget sheets, look for ways of maximising your income, and find factsheets and sample letters to use to sort out debt and money problems without going to an advice centre. Be aware that there are a lot of organisations that charge for debt advice, the following are free and easy to use.

National Debt Line

Tel: 0808 808 4000

Money Advice Service



Tel: 0800 138 1111

Energy Saving


Business Debtline

Self-employed people and small businesses debts

Local Debt and Money Advice

Specialist Debt Advice Agencies can help with a wide range of complex debt problems including: credit or store cards debts, council tax arrears, catalogue or hire purchase debt, overdrafts, court fines, rent or mortgage arrears, utility debts etc. They will advise you on whether you are liable for the debt and outline the options available to you regarding repayment agreements, debt management plans, Debt Relief Orders and bankruptcy. List of all agencies that provide debt advice  Debt Advice resources Leaflet THCAN

Island Advice Centre

Attend advice session on Fridays 10am-12noon.
Debt telephone advice session Tuesday 10am-12noon.

Tel: 020 7987 9379

Toynbee Hall Advice Service

Tel: 020 7392 2953

Capitalise Hub

New London-wide debt advice line funded by The Money Advice Service (MAS).  Anyone living, working or studying in London, who has money worries, debt or needs advice on unmanageable bills or threats of court action over debt, can call us directly and we can help.  They will receive a short assessment over the phone and then be given an appointment or transferred directly to a telephone provider of advice. We are even able to provide home visits for clients with health conditions, use interpretation for those whose primary language is not English as well as those with hearing impairments.

Lines are open 9am – 9pm on Monday, Wednesday and Thursday and 9am – 5pm Tuesdays and Fridays.

Free Debt Line leaflet

Tel: 0808 164 2480

For general help with debt matters local advice agencies registered with Financial Conduct Authority include:

Money management support services

Getting on with Money Project (Bromley By Bow Centre)

Get a free confidential appointment with a money management advisor to help you think about how to keep control of your finances, budget effectively so your money lasts and find ways to make your money go further. Appointments available at venues across Tower Hamlets. Contact the team to book.

Tel: 020 8709 9745

East End Energy Fit is a project that helps people struggling to pay their fuel bills.

They can help you to:

  • see how you can reduce your bills;
  • see if you are eligible for any discounts or special schemes;
  • set up affordable payment plans;
  • apply for grants to clear your debt
  • apply for further assistance payments i.e. white goods, new boiler, funeral expenses, Bankrupty, DRO fees

By appointment only. Please contact the team on the number or email below. Mon-Fri 9am-5pm

Tel: 020 8709 9745