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THCAN Referral System

What is the THCAN Referral System?

  • Facilitates professional, accurate and timely referrals between agencies.
  • Enables monitoring of referrals, reporting and analysis.
  • Web-based so can be accessed from any device.

Benefits for the Client

  • Receiving organisation contacts the client
  • They are referred to the most appropriate agency securely and quickly
  • Avoid the need for the client to repeat their story

Benefits for the Agency

  • Access multiple organisations
  • Send client documents, contact details and confidential information securely
  • Track progress of outgoing referrals
  • Promote shared processes & partnership working
  • Prevent duplication of triage work

Version 2 is now live !

Training Video (8 minutes long) 

 

 

To  download the PDF version of  how to use the Referral System Click here

Shorter training video 

 

The new version has additional feature which might be very useful to develop stronger partnership

and understand needs and resources in London, these include:

  • Inbuild directory and improved Organisation Profile  (includes location and description of service )
  • Capacity Each organisation will be able to set the number of open referral they can have at one time within their organisational capacity
  • Additional Referral criteria: Organisation can improve their referral pathways further by setting  Age and Gender filter in addition to already existing filters for Referral Partners, Issues and Local Authority functions
  • Issue specific questions Additional questions can be tailored to specific issue to improve referrals to specialist services
  • Client journey : overview of client journey across services will be available for administrator status
  • Gap in Service data : data of attempted referrals where no services are available will be captured and could be crucial data to evidence the need for additional provision

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Registration

Click here to download our Policy and Procedures for Use Document Click here for our Policies and Procedures for use.

 

THCAN Referral Activities Annual Reviews