Advice Centres

Account3

Account3 is a training and development agency, also providing advice on welfare benefits, housing and debt for Tower Hamlets residents:

Address 3 Birkbeck Street, Bethnal Green, London, E2 6JY
Tel 020 7739 7720
Email admin@account3.org.uk
Website www.account3.org.uk


Age UK East London

(Members of the Referral site)

Age UK helps those 50+ and their carers with welfare benefits, housing, social care, health & disability, utility & keeping warm, travel and consumer issues.

Address 82 Russia Lane, London, E2 9LU
Tel 020 8981 7124
Email info@ageukeastlondon.org.uk
Website www.ageukeastlondon.org.uk


APASEN

APASEN provide timely, relevant and accurate information, advice and advocacy support to people with disabilities who are over 16 and living in Tower Hamlets. Specialised in PIP, DLA, Attendance Allowance, Employment and Support Allowance, Universal Credit, Carers Allowance and other disability related benefits.

Address Carmine Wharf, 30 Copenhagen Place, London, E14 7FF
Tel 020 7001 2267
Email advice and advocacy@apasenth.org.uk
Website www.apasen.org.uk/


Bangladeshi Youth Movement (BYM)

Benefits, housing, nationality and immigration services (level 1), general advice and information.

Address 21-23 Henriques Street, London, E1 1NB
Tel 020 7488 1831
Email admin@bym.org.uk
Website www.bym.org.uk


Bromley By Bow Centre 

(Members of the Referral site)

Bromley By Bow Advice Centre – Provides Advice on welfare benefits, housing and debt problems provided at the centre and at outreach centres in the local area.

East End Energy Fit – Offers free and impartial and confidential advice for people who are struggling to pay their gas, electricity or water bills to help you keep your home warm, stay on top of your bills and save money

Money management support 1:1 support and workshops to help resident of Tower Hamlets, Newham and Hackney manage their energy costs and learn online skills to help manage money better.

Address St Leonard’s Street, London E3 3BT
Tel 020 8709 9757
Website www.bbbc.org.uk


Carers Centre Tower Hamlets

Provides advice, information, assessment and advocacy service to carers of adults living in Tower Hamlets including health & social care, housing, welfare benefits, respite breaks and community care services.

Address 21 Brayford Square, London, E1 0SG
Tel 020 7790 1765
Email enquiries@ccth.org.uk
Website www.ccth.org.uk


Citizens Advice Bureau (Whitechapel)

 Appointments for specialist Benefit & Employment cases booked following an initial assessment at drop-in sessions. 

Address 32 Greatorex Street, London, E1 5NP
Tel 020 7247 1050
Advice line 0344 826 9699
Email towerhamlets@eastendcab.org.uk
Website www.eastendcab.org.uk


deafPLUS

We provide welfare and generalist advice in sign language to residents who are deaf.  Appointment bookings BSL Advice Line www.deafplus.org/deafplus-advice-line/

Address Trinity Centre Key Close Whitechapel, London, E1W 2QD
Tel 020 7790 9227

Website  www.deafplus.org
Email hazel.saunders@deafplus.org

 


Fair Money Advice

(Members of the Referral site)

We are a free debt advice charity who provides advice throughout London. We support client with income maximisation, budgeting and debt advice.

Address 530 Commercial Road, London E1 0HY
Tel 020 7028032

Email info@fairmoneyadvice.co.uk
Website   https://www.fairfinance.org.uk/


Financial Health Centre (Massingham Street)

(Members of the Referral site)

The Financial Health Centre (FHC)  is a one-stop shop to help people manage their finances or get back into work or training. The service runs in partnership with Citizens’ Advice, Account3, WiseAge, The Limehouse Project Women’s Inclusive Team and Tower Hamlets Council

The FHC provides free and independent advice to Tower Hamlets residents with Debt, Welfare Benefits, Universal Credit, Employment, Housing, Money Management, Training & Job search matters.

Address Financial Health Centre, Raynham House, Massingham Street, London E1 4EB
Tel 0207 364 2200
Email fhc@thh.org.uk
Website www.thh.org.uk/fhc

 


Island Advice Centre

(Members of the Referral site)

Advice from basic help and information, help with forms to specialist level in welfare benefits, housing and debt for residents of Tower Hamlets

Address Island House, Roserton Street, E14 3PG
Advice Line 020 7987 9379
Email admin@island-advice.org.uk
Website www.island-advice.org.uk


Legal Advice Centre

Specialist level advice on welfare benefits, employment and housing

Web enquiry for disability benefit appeals: https://legaladvicecentre.london/benefit-appeal-representation/

Address University House, 104 Roman Road, E2 0RN
Tel 0203 606 0372
Email advice@legaladvicecentre.london
Website www.legaladvicecentre.london


Limehouse Project

General welfare benefits advice, we also give immigration advice at OISC level 1. We are giving information advice and support to vulnerable people to do the EUSS applications, these services are for residents of Tower Hamlets only.

Address 791-791 Commercial Road, Unit 2, St Anne Street, London, E14 7HG
Tel 020 7538 0075
Email info@limehouseproject.org.uk
Website www.limehouseproject.org.uk


Local Link

Information and advice for people with disabilities or long-term health conditions over the age of 14 who live, work or study in Tower Hamlets. Offering advice on benefits, employment, financial advice, health, housing, leisure, social care and volunteering.

Tel 020 7001 2175
Email local-link@real.org.uk
Website www.local-link.org.uk


Mind in Tower Hamlets and Newham

Welfare and benefit support and advice for those with mental health needs.

Address Open House, 13 Whitethorn Street, Bow, London E3 4DA
Tel 020 7510 1081
Email info@mithn.org.uk
Website www.mithn.org.uk


Ocean Somali Community Association

Ocean Somali Community Association (OSCA) provides advice, guidance and information to the Somali community in East End.
This includes welfare advice, skills training and access to jobs.

Address Concordia Centre, 420-421 Burdett Road, London, E3 4AA
Tel 020 7987 5833
Email info@oceansomali.org.uk
Website www.oceansomali.org.uk


Positive East

Service available to those who either access their HIV care or live in East London. Advice on welfare benefits, HIV testing, counselling and peer support, help with returning to work and education. Recently diagnosed courses, gym and internet café.

Address 159 Mile End Road, London, E1 4AQ
Tel 020 7791 2855
Email talktome@positiveeast.org.uk
Website www.positiveeast.org.uk


Praxis Community Projects

Pan-London advice and support for both new & settled migrants. (Praxis is a migrant rights organisation and our services are only available to migrants). Generalist advice on welfare benefits, housing & homelessness, debt, community care, asylum support. Specialist advice (OISC level 2) on immigration.

We provide email advice for Tower Hamlets residents and second-tier organisations. Please fill in and submit one of the online forms, found here:
http://www.praxis.org.uk/online-forms-and-advice-page-42.html.

Address Pott Street, London, E2 0EF
Tel 020 7729 7985
Advice Line 020 7749 7608
Website www.praxis.org.uk


St. Hilda’s East Community Centre

General advice on welfare benefits, housing and debt for residents of Tower Hamlets only.

Address 18 Club Row, London, E2 7EY
Tel 020 7739 8066
Email mail@sthildas.org.uk
Website www.sthildas.org.uk


Stifford Centre

Address 2-6 Cressy Place, London, E1 3JG
Tel 020 7790 3632
Email info@stifford.org.uk
Website www.stifford.org.uk


London Borough Tower Hamlets Advice Services

(Members of the Referral site)

Resident Support Outreach Team

Assist with universal credit claims and support, benefit checks, hardship grants, housing benefit applications and Discretionary Housing Payments

Telephone 0207 364 3828 / 4710 / 7321 / 7010

Email: lbthresidentsupport@towerhamlets.gov.uk

Financial Support Team

Rent arrears, Income Maximisation and Benefit Checks, Discretionary Housing Payments

Telephone 0207 364 4080 / 3680

Email: lbthfinancialsupport@towerhamlets.gov.uk


Tower Hamlets Law Centre

(Members of the Referral site)

Specialist legal advice services to residents in the London Borough of Tower Hamlets in the areas of welfare benefits, immigration, employment and housing

Address Unit 1, St Anne’s Street, off 789 Commercial Road, London, E14 7HG
Tel 0207 538 4909
Email info@thlc.co.uk
Website www.thlc.co.uk


Toynbee Hall

(Members of the Referral site)

Legal Advice; Employment, Housing, Debt, Consumer, Immigration, Family and Civil Litigation. Specialist Debt Advice and Money Management. Macmillan Welfare Rights Advice. Generalist Advice for those who live, work or study in the City Square Mile.

Address 28 Commercial St, E1 6LS
Tel 020 7392 2953
Email advice@toynbeehall.org.uk 
Website www.toynbeehall.org.uk

Debt Free London

Our trained and accredited advisors, which within Tower Hamlets are based within Toynbee Hall, can support with all types of money worries – from rent and council tax arrears, to credit card and catalogue debt.

Telephone/WhatsApp: 0800 808 5700    Webchat: www.debtfree.london

Video chat: www.debtfree.london/video


Wapping Bangladesh Association

Mostly Bangladeshi service users, but open for all. Advice and general help including casework on benefits, housing and utility bills for the residents of Tower Hamlets only

Address 1st Floor, Wapping Youth Club, Tench Street, London, E1W 2QD
Tel 07410623979  11am to 4pm Monday / 02077021708 11am to 4pm Wednesday

Email wappingba@hotmail.com
Website www.wappingbangladeshassociation.org.uk/