Advice Centres


Account3 is a training and development agency, also providing advice on welfare benefits, housing and debt for Tower Hamlets residents:

Address 3 Birkbeck Street, Bethnal Green, London, E2 6JY
Tel 020 7739 7720

Age UK East London

Age UK helps those 50+ and their carers with welfare benefits, housing, social care, health & disability, utility & keeping warm, travel and consumer issues.

Address 82 Russia Lane, London, E2 9LU
Tel 020 8981 7124


APASEN provide timely, relevant and accurate information, advice and advocacy support to people with disabilities who are over 16 and living in Tower Hamlets. Specialised in PIP, DLA, Attendance Allowance, Employment and Support Allowance, Universal Credit, Carers Allowance and other disability related benefits.

Address Carmine Wharf, 30 Copenhagen Place, London, E14 7FF
Tel 020 7001 2267
Email advice and

Bangladeshi Youth Movement (BYM)

Benefits, form filling, housing, homelessness, employment, debt & money advice, family matters, domestic violence, education & training, health, housing lease-holder service, nationality and immigration services (level 1), general advice and information.

Address 21-23 Henriques Street, London, E1 1NB
Tel 020 7488 1831

Bromley By Bow Centre

Advice on welfare benefits, housing and debt problems provided at the centre and at outreach centres in the local area. Money management support and specialist utility debt advice as well as advice and support to private tenants.

Address St Leonard’s Street, London E3 3BT
Tel 020 8709 9757

Carers Centre Tower Hamlets

Provides advice, information, assessment and advocacy service to carers of adults living in Tower Hamlets including health & social care, housing, welfare benefits, respite breaks and community care services.

Address 21 Brayford Square, London, E1 0SG
Tel 020 7790 1765

Citizens Advice Bureau (Whitechapel)

 Appointments for specialist Benefit & Employment cases booked following an initial assessment at drop-in sessions. 

Address 32 Greatorex Street, London, E1 5NP
Tel 020 7247 1050
Advice line 0344 826 9699

Financial Health Centre (Massingham Street)

Offers a range of free, confidential and independent services to all residents of Tower Hamlets on a drop-in and appointment only basis including support on the following, Debt, Welfare Benefits, Universal Credit, Employment & Training, Housing, Money Management and help with disability matters.

Address Financial Health Centre, Raynham House, Massingham Street, London E1 4EB
Tel 0207 364 2200

Island Advice Centre

Advice from basic help and information, help with forms to specialist level in welfare benefits, housing and debt for residents of Tower Hamlets

Address Island House, Roserton Street, E14 3PG
Advice Line 020 7987 9379

Legal Advice Centre

Specialist level advice on welfare benefits, employment and housing

Web enquiry for disability benefit appeals:

Address University House, 104 Roman Road, E2 0RN
Tel 0203 606 0372

Limehouse Project

General welfare benefits advice, we also give immigration advice at OISC level 1. We are giving information advice and support to vulnerable people to do the EUSS applications, these services are for residents of Tower Hamlets only.

Address 791-791 Commercial Road, Unit 2, St Anne Street, London, E14 7HG
Tel 020 7538 0075

Local Link

Information and advice for people with disabilities or long-term health conditions over the age of 14 who live, work or study in Tower Hamlets. Offering advice on benefits, employment, financial advice, health, housing, leisure, social care and volunteering.

Tel 020 7001 2175

Mind in Tower Hamlets and Newham

Welfare and benefit support and advice for those with mental health needs.

Address Open House, 13 Whitethorn Street, Bow, London E3 4DA
Tel 020 7510 1081

Ocean Somali Community Association

Ocean Somali Community Association (OSCA) provides advice, guidance and information to the Somali community in East End.
This includes welfare advice, skills training and access to jobs.

Address Concordia Centre, 420-421 Burdett Road, London, E3 4AA
Tel 020 7987 5833

Positive East

Service available to those who either access their HIV care or live in East London. Advice on welfare benefits, HIV testing, counselling and peer support, help with returning to work and education. Recently diagnosed courses, gym and internet café.

Address 159 Mile End Road, London, E1 4AQ
Tel 020 7791 2855

Praxis Community Projects

Pan-London advice and support for both new & settled migrants. (Praxis is a migrant rights organisation and our services are only available to migrants). Generalist advice on welfare benefits, housing & homelessness, debt, community care, asylum support. Specialist advice (OISC level 2) on immigration.

We provide email advice for Tower Hamlets residents and second-tier organisations. Please fill in and submit one of the online forms, found here:

Address Pott Street, London, E2 0EF
Tel 020 7729 7985
Advice Line 020 7749 7608

St. Hilda’s East Community Centre

General advice on welfare benefits, housing and debt for residents of Tower Hamlets only.

Address 18 Club Row, London, E2 7EY
Tel 020 7739 8066

St. Peters Bengali Association

Free, confidential advice with casework; benefits, housing and consumer advice for residents of Tower Hamlets only. Drop-in sessions:

Address Minerva Community Centre, 10 Minerva Street, E2 9EH
Tel 020 3605 3023

Stifford Centre

Address 2-6 Cressy Place, London, E1 3JG
Tel 020 7790 3632

London Borough Tower Hamlets Advice Services

Resident Support Outreach Team

Assist with universal credit claims and support, benefit checks, hardship grants, housing benefit applications and Discretionary Housing Payments

Telephone 0207 364 3828 / 4710 / 7321 / 7010


Financial Support Team

Rent arrears, Income Maximisation and Benefit Checks, Discretionary Housing Payments

Telephone 0207 364 4080 / 3680


Tower Hamlets Law Centre

Specialist legal advice services to residents in the London Borough of Tower Hamlets in the areas of welfare benefits, immigration, employment and housing

Address Unit 1, St Anne’s Street, off 789 Commercial Road, London, E14 7HG
Tel 0207 538 4909

Toynbee Hall

Legal Advice; Employment, Housing, Debt, Consumer, Immigration, Family and Civil Litigation. Specialist Debt Advice and Money Management. Macmillan Welfare Rights Advice. Generalist Advice for those who live, work or study in the City Square Mile.

Address 28 Commercial St, E1 6LS
Tel 020 7392 2953

Debt Free London

Our trained and accredited advisors, which within Tower Hamlets are based within Toynbee Hall, can support with all types of money worries – from rent and council tax arrears, to credit card and catalogue debt.

Telephone/WhatsApp: 0800 808 5700    Webchat:

Video chat:

Wapping Bangladesh Association

Mostly Bangladeshi service users, but open for all. Advice and general help including casework on benefits, housing and utility bills for the residents of Tower Hamlets only

Address 1st Floor, Wapping Youth Club, Tench Street, London, E1W 2QD
Tel 020 7702 1708 or 020 7481 9835


We provide welfare and generalist advice in sign language to residents who are deaf.

Address Trinity Centre Key Close Whitechapel London E1 4HG Street, London, E1W 2QD
Tel 020 7790 9227
Email –