Privacy Notice

Your privacy is very important to us at Tower Hamlets Community Advice Network (THCAN). Island Advice Centre, the lead agency for THCAN is committed to protecting your privacy. This privacy statement explains our policy on collecting, storing, and processing your personal information. References to ‘we’ or ‘us’ are to THCAN/ Island Advice Centre, registered charity no: 107685, Company Limited by guarantee registered in England no 03375266 of Island Advice Centre, Island House, Roserton Street London E14 3PG

We respect your privacy and comply with the Data Protection Act 2018. You are welcome to access the THCAN site without disclosing your personal data.

What information do we collect?

If you contact us through our website, we may keep a record of that correspondence and details of your visits to our website including but not limited to, traffic data, location data and other communication data. We may also ask you for information when you report a problem with this website.

How do we use personal information?

We may use your personal data in the following ways:

  • To provide you with information or services that you request from us or which we feel may interest you. Where you have provided your postal address, telephone number or email address, we take that to indicate that you agree to this use of your personal data.
  • We will only use any personal information you send us for the purposes for which you provide it.

We will never give personal data to third parties, with the following exceptions:

  • Where you have given us your consent to share your personal data, for example to get help or support from another organisation.
  • For details of the Referral System privacy notice please click here to download as a PDF
  • Where we have reasonable grounds for believing that not sharing personal information will result in serious harm to you or a third party

How do we protect personal information?

Personal information you submit to THCAN is stored on secure servers.

We will only hold your information for as long as necessary.

Links to other websites

This site contains links to and from other websites, and you should be aware that this privacy policy only applies to the THCAN website.